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Really sorry but because of the system of shipping services, Basically we cannot accept any request after you confirm your order.
We sent you an order confirmation email which has the tracking code, so that you can visit this page (FedEx) and check your shipping item's situation.
Please contact us with you name (when you order), your address (shipping address) immediately.
Your address may not be supported our shipping services. Simply hit us with your address, we might able to ship in a different way.
Those are second hand items. If you want to know about this, we described here (https://japanese-game-anime.myshopify.com/policies/refund-policy) thank you.
Any custom duties which may apply in the respective country will be your responsibility. This is particularly the case for UK / EU / South American with strict custom rules. If you reject package due to this, we will refund the product minus shipping costs.
We mention about this topic in this page as well, so that we might help your problem.