About items

About used product sales standards

Regarding used products, we handle products that can fully fulfill their original purpose of use. If it is necessary to inform us of the condition of the product, we will specify the content and sell it. Even if there is no description, we may sell it after notifying the customer of the condition and confirming it. Items marked as "rank X" will be handled with no complaints and no returns. In addition, we cannot return or exchange new or used items to the manufacturer for damaged items or rank X items (dirt, tears, missing parts, etc.).
Please be aware of this before purchasing. All used products will be opened because we have confirmed them at the time of purchase. We do not guarantee obi, tags, application postcards, application tickets, sleeves, etc. unless otherwise specified. In addition, special items may not be included unless it is clearly stated that the items are included.


Handling of figures and dolls
The main body, box, parts, and accessories are complete, but all or part of them may have aged deterioration, usability, or slight stains or scratches.
For soft vinyl figures with tags, there is no tag unless there is a notation that there is a tag.
"Transportation cardboard" is not covered by the warranty for used products.
Unless otherwise stated, the doll accessory bag package is not covered by the warranty.

About rank X
For products with "Rank X" in the product name, the main body, box, parts, and accessories are available, but in the outer box and blister case,
Since there is damage that is judged to reduce the product value, it is handled as a different product from the regular product.
Please check the item description before ordering, as the details of the deficiency are clearly stated.

About damaged products
For products with "damaged product" in the product name, some of the main body, box, parts, and accessories have damage or defects that are judged to reduce the product value, so they are different from normal products. It is handled. The content of the deficiency is clearly stated in the item description.

Handling of plastic models
We sell only unassembled products (including runners that come off). 

Handling of toys, hobbies and goods
We do not accept returns or exchanges for all "batteries", "batteries", "lamps", etc., whether internal or external, as they are consumable parts.
For products with "Rank X" in the product name, the main body, box, parts, and accessories are complete, but the outer box and blister case are usually damaged because the product value is judged to decrease. It is handled as a separate product from the product.
Please check the item description before ordering, as the details of the deficiency are clearly stated.


About Rank X products
【Book】
For products with "Rank X" in the product name, there are damages and stains on the main body that are judged to reduce the product value.
It is handled as a different product from the regular product.
There is no problem to read it.

【CD, DVD, game software, PC software】
Products with "Rank X" in the product name are treated as different products from regular products because the package, software body, instruction manual, etc. have damage or stains that are judged to reduce the product value. Is what you are doing. There are no shortages.
There is no problem with playback and play.

【Figures, dolls, toys, board games, jigsaw puzzles】
For products with "Rank X" in the product name, the main body, box, parts, and accessories are available, but in the outer box and blister case,
Since there is damage that is judged to reduce the product value, it is handled as a different product from the regular product.
Please check the item description before ordering, as the details of the deficiency are clearly stated.

【Trading Card Single Card】
Products with "Rank X" in the product name will have scratches, scratches, stains, dents, creases, etc., compared to the products sold normally.

Product Condition
Product Images
The product images shown are for illustrative purposes only and may differ from the actual product.

Accessories
New products may not come with pre-order benefits.
Used products may not come with an obi, application postcard, application ticket, bonus, or sleeve.
Please note that we cannot accept returns due to the presence or absence of these items.

About light novels
We will accept returns and exchanges for products that have the contents listed in the product name.
About game accessories
We guarantee that the game will come with the manufacturer's standard extras, such as limited editions and bundled editions.
Please note that we cannot guarantee the included downloadable content for used products.
About Figures
Please note that some pre-owned items may not come with a box.
Inquiries about product condition
We will not be able to respond to any inquiries regarding the condition of the product before the order is placed.
If we need to confirm the condition of an item, we will contact you by email before shipping and obtain your approval before shipping.

Regarding the condition of food products
Due to the nature of the products, we ask that you contact the manufacturer of the product before the expiration date.
Polishing of CD/DVD/disc type game software, etc.
Items with noticeable scratches on the disc are polished using a polishing machine.

Initial defects in new hobby products (toys, figures, plastic models, etc.)
For initial defects such as damage inside the package, missing parts, etc.
Please contact the support center of the "manufacturer" or "distributor" indicated on the package.
If you are unsure of the contact information for an overseas product, we will be happy to assist you.

Package damage of new hobby products (toys, figures, plastic models, etc.)
We will not be responsible for any damage to the packaging of new hobby products such as scratches, minor bends, dents, etc.
In particular, overseas products are more likely to be damaged during transportation. Please be aware of this before purchasing.
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About stock
We take great care in handling our inventory, but depending on the timing of your order, we may be out of stock.
In this case, we will contact you by e-mail.

The products are managed separately from this site.
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About Doujin Floppy Products
About the operating environment of the game
There are some products that specify the operating system and OS version. Most of the doujin floppy games are designed for PC-98 series, and will not run on the current popular PCs (windows, macOS PCs, PC-AT compatible machines, etc.).

About floppy disk standards
There are several types of floppy disk standards. Please check the standard of the floppy disk drive you have before purchasing.

Example: 3.5 inch
720 kilobytes (2DD)
1.23 megabytes (2HD)
1.44 megabytes (2HD)

About the format of the images included in the CG collection
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About Region Code and Video Format
About region code
DVDs, BRDs, UMDs, and players are region coded to protect their market share.
The region code for Japan is "2" for DVD and UMD, and "A" for BRD.

DVD players with different region codes will not be able to play the DVD.
We do not accept returns due to differences in region code or video format.

The details are as follows.

DVD
Region 1 U.S.A., Canada * Cannot be played on DVD players for use in Japan (region 2).
Region 2 Japan, Europe, Middle East, South Africa, Egypt
Region 3: East Asia, Southeast Asia, Hong Kong
Region 4 Australia, Central America, Caribbean, South America
Region 5 Former Soviet Union countries, North Korea, Mongolia, South Asia, African countries
Region 6 China
UMD video
Region 0 No restrictions
Region 1 USA, Canada, US territories, Latin America
Region 2 EU, Japan, Near East, South Africa, Egypt, Greenland, France
Region 3 South Korea, Taiwan, Hong Kong, Philippines, Indonesia, Malaysia, Singapore
Region 4 Australia, New Zealand, Pacific Islands
Region 5 Russia, Eastern Europe, Pakistan, India, Africa, North Korea, Mongolia
Region 6 Mainland China
BRD
Region A North and South America, Southeast Asia, Japan, Korean Peninsula, Taiwan and their overseas territories
Region B Europe, Middle East, Africa, Oceania and their overseas territories
Region C Central and South Asia, People's Republic of China, Russia, Mongolia
Some DVDs are region-free and can be played in all regions.
Some region free imported DVDs can be played on DVD players manufactured in Japan.
Some region-free imported DVDs may not play on DVD players manufactured in Japan (including PlayStation2, PLAYSTATION3, and DVD drives built into computers).

We do not accept returns due to playback problems with region codes or video systems.

About the video system
Even if the region code is the same, if the video format is different, it will not play.
For example, Europe's region code is the same as Japan's region 2, but the video format is PAL, not NTSC, so it cannot be played.
Video and DVD formats are divided by region as follows

NTSC Japan, USA, Canada
PAL UK, Germany, Australia, Singapore, China, Spain, etc.
SECAM France, Russia, Eastern European countries, etc.

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